Orders and Returns

Everything you need to know about your orders and our return policy

Order Information

Order Status

Track your order status using our online tracking system. You'll receive email updates at each stage of your order.

Processing Times

  • Order verification: 1-2 business hours
  • Order processing: 1-3 business days
  • Shipping: 2-5 business days
  • Express shipping: 1-2 business days

Shipping Methods

  • Standard Shipping (5-7 business days)
  • Express Shipping (2-3 business days)
  • Overnight Shipping (1 business day)
  • International Shipping (7-14 business days)

Order Confirmation

You will receive an order confirmation email immediately after placing your order. This email will include your order details and tracking information.

Return Policy

30-Day Return Policy

We offer a 30-day return policy from the date of delivery. If you're not satisfied with your purchase, you may return it within 30 days.

Return Conditions

  • Items must be in original condition
  • Original packaging and accessories included
  • Proof of purchase required
  • Custom orders may have different terms
  • Software and digital downloads non-returnable

Non-Returnable Items

  • Clearance or final sale items
  • Perishable goods (if applicable)
  • Custom or personalized products
  • Digital downloads and software licenses

Return Process

  1. Contact our customer service team
  2. Obtain return authorization (RMA number)
  3. Package items securely in original packaging
  4. Include copy of invoice or receipt
  5. Ship to provided return address
  6. Refund processed within 5-7 business days

Return Shipping

For defective or incorrect items, we will provide return shipping labels. For other returns, customer pays return shipping.

Need Help?

Call Us

1 (555) 123-4567
Mon-Fri: 9AM-6PM PST

Email Support

support@pandaitservices.com
Response within 24 hours

Live Chat

Available on website
Mon-Fri: 9AM-6PM PST

Frequently Asked Questions

How do I track my order?

Use your order number and email address on our tracking page. You'll also receive tracking updates via email.

Can I cancel or modify my order?

Orders can be cancelled or modified within 1 hour of placement. After this, please contact customer service immediately.

What if my order arrives damaged?

Inspect your delivery immediately and contact us within 48 hours. We'll arrange for replacement or refund.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive the returned item.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping times and rates vary by location.